Missing or Substitute items upon delivery

Missing Items
This occurs when the personal shoppers are unable to find a specific product that you are looking for and this is due to the product being not in stock. When this happens we will provide a refund.

If you ever experience any missing items / unsure about it please contact us at support@wiselist.app

Substitute items

We tend to do it when the product you have ordered is out of stock.

Here at WiseList we try our best to choose a sub that is similar in price and quality.*

*NOTE: If you do not want substitutes on specific products please leave an instruction under the specific products before you checkout and mention that you do not want any substitutions.

see example on the left